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Terms & Conditions

Welcome to the Ruby Rose Flower Studio website.

We at the Ruby Rose team hope that you will enjoy your online shopping experience with us. The following terms and conditions apply to the access and use of this site. By accessing and using this site you are deemed to be in agreement with the following terms and conditions.

Right to use site and content

The contents of this website are the copy right of Ruby Rose Flower studio. You may only access view and print information for your own personal use and for non-commercial purposes.

Content accesses through site

The team here at Ruby Rose will make every effort to insure the information on this site is current, accurate and complete but does not guarantee such information will be current, accurate or complete when you access it. Ruby rose Flower studio only provides the information on, or accessed through this site, on an ‘as is’ basis. You must make your own mind up of the suitability of the content and/or services for your own purposes. You are solely responsible for the actions you make on this site. Ruby Rose flower Studio may change the content and services described on this site at any time without prior notice. If you would like to verify site content or have any specific questions regarding a product or service please feel free to contact us on: info@rubyrose.co.nz  or  09 212 9403


All warranties, representation and guarantees (whether express, implied or statutory) are excluded, including with limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it. We will not be liable for any damages, losses, expenses, indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access or use of this website.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are excluded or limited by the above. If you are using this site or its content for business purpose, the above exclusions and limits will apply and the New Zealand consumers Guarantees act will not apply. Ruby Rose Flower Studio will take action to correct errors or inaccuracies brought to our attention within a resonable amount of time.


The prices for the products on Ruby Rose Flower Studio website are stated and are payable in New Zealand Dollars (NZD)

All prices and delivery charges within New Zealand are inclusive of New Zealand Goods and Services Tax at the rate of 15%

Ruby Rose Flower Studio may vary any prices on our website at any time and without notice to the buyer.


All orders are subject to the availability of the products. If for any reason a product is not available, Ruby Rose Flower Studio will endeavour to notify the non-availability on our website. Ruby Rose Flower Studio may revise the range of products or the specification of any product at any time and without notice to the buyer.

Cancelation of orders

Ruby Rose Flower Studio has the right to cancel the buyers order if the products are listed at an incorrect price or with the incorrect information on our website. Where the buyer has already made payment for an order that is subsequently cancelled by Ruby Rose Flower studio we will refund the amount paid by the buyer in relation to that order.

Ruby Rose Flower Studio cannot cancel any order that has already been made up. If the cancellation is made prior to the flowers being made up Ruby Rose Flower Studio will accept cancellation and provide a full refund.

Return Policy

Ruby Rose Flower Studio stand by our products 100%, if for any reason something has gone wrong please do contact us directly on 09 212 9403 or by email info@rubyrose.co.nz

Please note we cannot accept the flowers back if you change your mind as they are a perishable product.

Return conditions

Requests to return goods must be submitted within 3 days from the date of shipping and the original 3 days from the date of shipping and the original.

Where goods are accepted (for credit or refund at the Ruby Rose Flower Studio’s discretion) they must be delivered at the buyer's expense into the seller's store in original condition and packaging. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.

The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 15% of the invoice priced and levied at the seller's absolute discretion.

Any refunds (at the Ruby Rose Flower Studios discretion) will be refunded in the form of the original payment method used by the buyer.

Delivery / Shipping Policy

Once the Ruby Rose Flower Studio has confirmed acceptance of the buyers order, Ruby Rose Flower Studio will endeavour to dispatch the buyers order within the specified time frame.

Ruby Rose Flower Studio will try its best to deliver any product within the time frames indicated however we do not guarantee delivery of any product if the recipient refuses to accept the gift, the address provided is not correct or complete, the recipient is not at the address specified or it is unsafe to enter the address.

If the recipient is not at the address specified when the delivery is made Ruby Rose Flower Studio will do its best to leave the product in a safe location. If we do leave the delivery in what we believe to be a safe location we will not be liable if it goes missing or is lost or damaged.

In the unlikely event that a product cannot be delivered it will be brought back to our studio or to our agents premises and we will make contact with you to arrange a new delivery time and date. The customer will remain responsible for the cost of all deliveries. A second delivery attempt may incur an additional charge.

Goods leaving Ruby Rose Flower Studio are adequately packed for delivery.

No damage claims will be considered after 2 days of receipt of goods. While no liability of goods damaged or lost in transit will be accepted by Ruby Rose Flower Studio, details of any claim should be advised to Ruby Rose flower Studio.

Ruby Rose Flower Studio © 20181/317 Parnell Rd, Parnell, Auckland 1052 Website Design: